Terms of Service

1. Applicability of Terms

These Terms of Service govern the relationship between v-onlinesystems and users of our website and services. By using the site or ordering services, you agree to these terms.

2. Definitions

• Provider: v-onlinesystems
• Client / User: Any individual or legal entity using our services
• Services: All services offered by v-onlinesystems, including web development, design, SEO optimisation, maintenance, and more
• Website: https://vonlinesystems.com
• Agreement: The arrangement between the Provider and the Client for the provision of services

3. Description of Services

We offer the following core services:

• Website development (business card sites, corporate websites, online stores)
• WordPress solutions and custom development
• UI/UX design and branding
• SEO optimisation and digital marketing
• Technical support and hosting
• Consulting services

The detailed description of each service is agreed individually with the client and set out in a separate quote or agreement.

4. Ordering & Entering into an Agreement

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4.1. Order Process

1. The client submits an enquiry via a contact form, email, or phone
2. We hold a consultation to clarify project requirements
3. We prepare and send a detailed quote
4. Upon approval of the quote, we sign an agreement
5. The client pays a deposit or as agreed in the terms
6. We begin work on the project

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4.2. Quote and Agreement

Each quote is valid for 30 days from the date of issue, unless otherwise stated. The agreement is considered concluded upon written confirmation from both parties (email, signed document, or commencement of work after confirmation).

5. Prices and Payments

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5.1. Pricing

All prices on our website are indicative and in euros (€), excluding VAT. The final price is determined after analysing the project and is stated in the quote.

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5.2. Payment Terms

Standard payment terms are:

• 50% deposit upon signing the agreement
• 50% upon delivery of the project

For larger projects, different payment terms may be agreed (in stages, monthly payments, etc.).

5.3. Payment Methods

We accept payments via:

• Bank transfer
• Online payment systems (by arrangement)
• Invoice with deferred payment (for corporate clients)

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5.4. Late Payments

If payment is delayed by more than 7 days, we reserve the right to suspend work on the project until the outstanding amount is settled. If delayed by more than 30 days, the agreement may be terminated unilaterally.

6. Delivery Timelines

Delivery timelines are agreed individually and stated in the quote/agreement. The timeline begins after receipt of the deposit and all required materials from the client.

Important: Timelines are indicative and depend on:

• Timely provision of materials and feedback by the client
• The number of revisions and changes to requirements
• Technical difficulties or circumstances beyond our control

7. Client Obligations

The client undertakes to:

• Provide all required materials in a timely manner (texts, logos, images, etc.)
• Give clear and specific instructions for the project
• Provide access to necessary systems (hosting, domain, CMS, etc.)
• Provide feedback within a reasonable timeframe (up to 7 working days)
• Make payments according to the agreed terms
• Promptly inform us of any changes to requirements

8. Provider Obligations

We undertake to:

• Deliver the agreed services professionally and to a high standard
• Meet the agreed timelines to the best of our ability
• Keep the client informed of project progress
• Provide technical support as agreed
• Maintain the confidentiality of the client's information

9. Revisions and Changes

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9.1. Included Revisions

We standard include up to 3 revisions in the project price. A revision covers changes to existing elements, but not the addition of entirely new functionality.

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9.2. Additional Revisions

Additional revisions beyond what is agreed, or changes to requirements, are charged separately at our hourly rate.

10. Copyright and Ownership

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10.1. Ownership of the Project

Upon full payment of the project, the client receives full rights to use the final product. We retain the right to use the project in our portfolio, unless otherwise agreed.

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10.2. Third-Party Materials and Licences

If we use third-party materials (fonts, images, illustrations, etc.), the client is responsible for obtaining the necessary licences, unless otherwise agreed.

11. Warranty and Support

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11.1. Warranty Period

We provide a 30-day warranty for technical issues and errors arising from our fault after project delivery.

11.2. Not Covered by Warranty

• Issues caused by changes made by the client or third parties
• Incompatibility with new software or technologies
• Issues related to hosting or infrastructure beyond our control
• Requests for new functionality

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11.3. Technical Support

Ongoing technical support is not included in the project price and is offered as a separate service with a monthly or annual subscription.

13. Liability and Limitations

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13.1. Limitation of Liability

Our liability is limited to the value of the agreement for the respective project. We are not liable for indirect damages, loss of profits, or other consequential losses.

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13.2. Force Majeure

We are not liable for delays or non-performance caused by circumstances beyond our control (natural disasters, cyberattacks, changes in legislation, etc.).

14. Termination of Agreement

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14.1. Termination by the Client

The client may terminate the agreement at any time, but owes payment for work completed to date plus 30% of the remaining amount as a cancellation fee.

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14.2. Termination by the Provider

We reserve the right to terminate the agreement in the event of:

• Payment delay of more than 30 days
• Failure to provide required materials for more than 60 days
• Breach of the agreement terms by the client

16. Use of the Website

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16.1. Permitted Use

Our website may only be used for lawful purposes.

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16.2. Prohibited Actions

The following are prohibited:

• Using the site to distribute malware
• Attempting unauthorised access to the system
• Copying content without permission
• Using automated data collection systems (scraping)
• Any other actions that violate the law or the rights of third parties

17. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes take effect from the moment of publication on the site. By continuing to use the site after changes, you accept them.

18. Applicable Law and Disputes

These Terms of Service are governed by the laws of the Republic of Bulgaria. All disputes shall be resolved through negotiation, or if that is not possible, by the competent court in Sofia, Bulgaria.

19. Contact

v-onlinesystems

Email: [email protected]
Phone: +359 894 489 395
Address: Sofia, 25 Nikola Vaptsarov Blvd.

20. Final Provisions

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in force.