Privacy Policy

1. Personal Information

When using our website, we may collect the following personal information:

• First and last name
• Email address
• Phone number
• Company / organisation (optional)
• Any other information you voluntarily share with us through contact forms

2. Automatically Collected Information

When you visit our site, we automatically collect the following technical information:

• IP address
• Browser type and version
• Operating system
• Pages you visit
• Time and date of your visit
• Referral source (where you came from)

3. How We Use Your Information

We use the collected information for the following purposes:

• To communicate and respond to your enquiries
• To provide the services you have requested
• To improve the functionality and content of our website
• To send marketing materials (only with your explicit consent)
• To analyse traffic and site usage statistics
• To protect against fraud and abuse
• To comply with legal obligations

4. Cookies

Our website uses cookies to improve the user experience. Cookies are small text files stored on your device.

4.1. Types of cookies we use:

• Essential cookies: Required for the basic functionality of the site
• Functional cookies: Remember your preferences
• Analytical cookies: Help us understand how you use the site
• Marketing cookies: Used to show relevant advertising (only with your consent)

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the site.

5. Sharing Information with Third Parties

We do not sell your personal information to third parties. We may share information only in the following cases:

• With service providers who assist us in our operations (hosting, email services, analytics)
• When legally required by competent authorities
• To protect our rights, property, or security
• With your explicit consent

6. Data Security

We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. We use:

• SSL encryption to protect data during transmission
• Secure servers and regular backups
• Restricted access to personal information only for authorised personnel
• Regular security system reviews and updates

7. Your Rights

Under Regulation (EU) 2016/679 (GDPR), you have the following rights:

• Right of access: To request a copy of your personal data
• Right to rectification: To request correction of inaccurate data
• Right to erasure: To request deletion of your personal data
• Right to restriction: To request restriction of processing
• Right to portability: To receive your data in a structured format
• Right to object: To object to the processing of your data
• Right to withdraw consent: To withdraw your consent at any time

To exercise your rights, please contact us at the details below.

8. Data Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by applicable legislation.

9. Links to External Sites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We recommend that you read the privacy policies of every site you visit.

10. Children and Minors

Our site is not intended for persons under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or a prominent notice on our site. The date of the last update is shown at the top of this document.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

v-onlinesystems

Email: [email protected]
Phone: +359 894 489 395
Address: Sofia, 25 Nikola Vaptsarov Blvd.

13. Supervisory Authority

You have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP) if you believe that the processing of your personal data violates applicable legislation:

Commission for Personal Data Protection

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
Phone: +359 2 915 3 518
Email: [email protected]
Website: www.cpdp.bg