Frequently Asked Questions (FAQ)
General Questions
What services do you offer?
We offer a full range of web development services:
- Business card websites
- Corporate websites
- Online stores (eCommerce)
- WordPress solutions (custom themes & plugins)
- UI/UX design
- SEO optimisation
- Technical support and hosting
- Consulting services
How long does it take to build a website?
Timelines vary depending on project complexity:
- Business card website: 7–14 days
- Corporate website: 3–6 weeks
- Online store: 6–12 weeks
- Custom solutions: by negotiation
The timeline begins after receiving all required materials and approval of the design.
How much does a website cost?
Prices vary by project:
- Business card website: from 499 €
- Corporate website: from 999 €
- Online store: from 1499 €
For a detailed quote, please contact us. Every project is unique and the price is determined after analysing the requirements.
Do you work with clients outside Bulgaria?
Yes, we work with clients from all over the world. All communication can be carried out online via video calls, email, and messaging apps.
Work Process
How does a project get started?
The process is as follows:
- You submit an enquiry via contact form
- We hold a consultation (online or in person)
- We prepare a detailed quote
- Upon approval, we sign an agreement
- You pay a deposit (typically 50%)
- We begin work on the project
What materials do I need to provide for you to start?
To get started effectively, we will need:
- Logo (if you have one)
- Page copy / text content
- Photos and images
- Brand colours / branding materials
- Examples of websites you like
If you do not have materials ready, we can help you create them.
How many revisions are included in the price?
We standard include up to 3 revisions of the design.
A revision includes changes to existing elements, but not the addition of entirely new sections or features.
Additional revisions are charged at an hourly rate (41 € / hour).
How does payment work?
Standard payment terms are:
- 50% deposit upon signing the agreement
- 50% upon delivery of the project
For larger projects, phased payments can be arranged.
We accept payments via bank transfer or online payment systems.
Technical Questions
Will the website work on mobile devices?
Absolutely! All our websites are fully responsive and optimised for all devices — phones, tablets, laptops, and desktops.
Responsive design is a standard and is included in the price.
What technologies do you use?
We use a modern tech stack:
- HTML5, CSS3, JavaScript (ES6+)
- PHP 8+ / MySQL
- WordPress (where appropriate)
- GSAP for animations
- Git for version control
All our projects are written in clean, optimised code — no page builders.
Do you offer SEO optimisation?
Yes, every website includes basic SEO optimisation:
- Optimised code structure
- Meta tags and descriptions
- Semantic HTML markup
- Speed optimisation
- Mobile-friendly design
- XML sitemap
For more in-depth SEO work (keyword research, content optimisation, link building) we offer separate packages.
What is hosting and do I need to arrange it?
Hosting is the server where your website "lives". You can:
- Use existing hosting (if you have any)
- Order hosting from us (recommended)
- Choose your own hosting provider
We offer hosting packages from 60 € / month, including high performance, SSL certificate, backups, and monitoring.
Do I need a domain?
Yes, for your website to work you need a registered domain (e.g. yourcompany.com).
We can help you register a domain or work with an existing one.
Support & Security
Do you offer technical support?
Yes, we offer several types of support:
- 30-day warranty for technical issues after delivery (included in the price)
- Monthly support from 105 € / month — includes updates, backups, monitoring
- Emergency support — 61 € / hour for urgent issues
- SLA agreements for corporate clients
Is the website secure against hackers?
We apply all modern security measures:
- SSL encryption (HTTPS)
- Protection against SQL injection and XSS attacks
- Firewall and brute-force protection
- Regular security updates
- Data backups
There are no 100% guarantees, but we do everything possible to maximise protection.
Do you make backups?
Yes, with our hosting packages we provide:
- Daily automatic backups
- Backup retention for 30 days
- Fast recovery option
You can also request a copy of your site at any time.
After Launch
Can I make changes to the site after delivery?
Yes, you can make content changes through the admin panel.
For more complex design or functionality changes, you can order them from us at an hourly rate (41 € / hour).
What if I want to add new features later?
You can always order additional features and improvements. We will analyse your request and provide a quote.
Examples of commonly requested additions:
- New pages
- CRM system integration
- Online payments
- Membership system
- Multilingual version
Ownership — is the site mine after delivery?
Yes! After full payment of the project, you receive full rights to use the website.
We will provide you with all files and access credentials. You may host it wherever you choose and make any changes you wish.
Can you migrate my site to a different hosting provider?
Of course! We can migrate your site to any hosting provider.
The migration service starts from 255 € depending on the complexity of the site.
Design & Functionality
Can I see the design before development begins?
Yes, the process typically includes:
- Initial wireframes / sketches
- Design concept
- Your approval
- Development of the approved design
We do not begin coding until you have approved the design.
Do you use ready-made templates?
No! All our projects are custom made — designed and developed specifically for you.
We do not use premium themes or page builders. Everything is written in clean code for maximum performance and uniqueness.
Can I have animations on my website?
Yes! We specialise in modern web animations with GSAP and ScrollTrigger.
We can create:
- Scroll-based animations
- Hover effects
- Page transitions
- Parallax effects
- Custom cursor movements
Animations are charged separately depending on complexity.
Didn't find the answer to your question?
Contact us and we will answer all your questions!
or by email: [email protected]